Refund policy
GET-ILL INC RETURN & REFUND POLICY
At GET-ILL INC, customer satisfaction is important to us. Please review our return and refund policy carefully before placing your order.
RETURNS
Because many of our products are made-to-order, we currently accept returns and exchanges only under specific conditions.
Returns may be requested within 30 days of the delivery date.
To be eligible for a return:
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Items must be unused, unworn, and unwashed
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Items must be returned in original condition and packaging
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Proof of purchase or order confirmation is required
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
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Gift cards
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Final sale or clearance items
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Downloadable or digital products
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Personalized or custom-made items
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Items returned damaged due to customer misuse
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Returns requested after 30 days from delivery
SIZING DISCLAIMER
Please review sizing charts carefully before ordering.
Because products are made-to-order, GET-ILL INC does not offer refunds or exchanges for incorrect sizing, buyer’s remorse, or change-of-mind purchases.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
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your order number
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a description of the issue
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clear photos of the item and packaging
If approved, we will provide a replacement or refund when appropriate.
REFUNDS
Once your return has been received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Please note:
Original shipping charges are non-refundable.
LATE OR MISSING REFUNDS
If you have not received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank, as processing times can vary
If you still need assistance, contact:
support@getillinc.com
ORDER CANCELLATIONS
Orders may only be canceled or modified before production or shipment processing begins.
Because many items are produced on demand, orders cannot always be canceled once fulfillment has started.
EXCHANGES
Exchanges are only offered for defective, damaged, or incorrect items.
If approved, replacement items will be shipped after review of the claim.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by GET-ILL INC.
We recommend using a trackable shipping service for all returns. GET-ILL INC is not responsible for returns lost in transit.
CONTACT
For return or refund assistance, please contact:
Thank you for supporting GET-ILL INC.